The player away from Portugal got requested a detachment below a few days prior to distribution its criticism. The gamer reported that that they had perhaps not received its withdrawal out of 500 EUR, asked may 26th, even with taking all of the needed documents on the casino. The brand new Issues Party got intervened and you can presented to your local casino, which stated that the new fee was canned on the stop. Once detailed interaction, the fresh gambling establishment had provided a bonus because the payment, however the user insisted to the head percentage of its winnings. The brand new criticism is actually at some point closed as the ‘Resolved’ by the Issues Team, proving that the gambling establishment had fulfilled its debt. The ball player out of Greece was concerned with a detachment one to try put off past the mentioned control lifetime of step one-3 days on the fine print.
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The gamer got verified you to his detachment request was pending as the March 12th and then he was not wanted one confirmation. We’d told the player to wait for 14 days from the brand new time of his detachment consult just before i intervened. Once extending the fresh waiting period for another week, the player got confirmed you to his withdrawal topic is actually resolved.
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The gamer away from Slovenia got expected a detachment less than two weeks just before distribution the new ailment. The gamer got expressed concern along the decrease, bringing-up one to customer support try unaware of the issue. Yet not, the issue try fixed if the athlete received their detachment. I designated the newest criticism since the ‘resolved’ within program after the profitable solution. The gamer away from Greece ended up being waiting around for a detachment to have lower than 14 days. The newest Problems People got told the player one detachment processing you may take up to help you 14 days on account of you’ll be able to KYC verification otherwise highest withdrawal request volume.
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The gamer away from Greece faced a delay withdrawal out of 150 euros that were pending to possess 15 months. Despite having contacted Sportaza customer support, the situation stayed unsolved. The newest criticism try escalated to your Complaints Team, and therefore presented to your local casino to the player’s behalf. The newest gambling enterprise after that confirmed your withdrawal consult had been finished.
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